Deputy

Customer Success Manager – SMB

Deputy

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Cloud

About the role

  • Manage the success of our Small Business customers
  • Enable customers to accomplish their desired business outcomes with the Deputy platform
  • Represent the voice of the customer internally
  • Partner with cross-functional teams to deliver customer success
  • Drive product adoption by analyzing customer data
  • Identify targeted outreach campaigns to increase platform utilization and retention
  • Engage with customers 1 on 1 to prevent churn
  • Collaborate with Sales, Product, and Marketing to identify growth opportunities

Requirements

  • 2+ years with relevant customer-facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance.
  • Preferred University Education with a Bachelor’s Degree
  • Experience managing and driving success at scale for a large portfolio of customers
  • Passionate about being the voice of the customer internally, and comfortable with working cross-functionally to drive customer outcomes
  • An ability to understand client objectives and think strategically/ creatively on ways to achieve them
  • Comfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle
  • Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential
  • Strong technical aptitude, excellent computer skills, and passion for technology
  • Previous use of Salesforce or similar CRM system
  • Enjoys working in a fast paced, ever changing startup environment
  • Ability to travel as needed
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successrelationship managementdata analysiscustomer engagementportfolio managementstrategic thinkingcreative problem solvingtechnical aptitudecomputer skills
Soft Skills
communication skillscross-functional collaborationcustomer advocacyadaptabilitypresentation skills
Certifications
Bachelor’s Degree