Product Marketing and Communications Specialist
Accelerated Focus
Senior Director, Customer Success
Deputy
full-time
Posted on:
Origin: • 🇦🇺 Australia
Visit company websiteJob Level
Senior
About the role
- - Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. - Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. - At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. - If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! - The Senior Director of Customer Success is responsible for driving customer satisfaction, retention, and growth of Deputy’s most strategic APAC customers. This leader will establish and execute strategies for SMB, Mid-Market and Enterprise customer retention and growth, have a robust understanding of translating business needs into product configuration, and fostering strong customer relationships and team culture. - This role requires close collaboration with cross-functional stakeholders, across Product, Account Management, Professional Services, and Sales, to drive a proactive, relationship-driven approach for key customers within mid market and enterprise.
Requirements
- - Bachelor's degree in Business Administration or management, or a related field; - 8+ years of experience in a senior leadership role within Customer Success, Account Management, or a related field, preferably in a B2B SaaS and technically complex environment. - Proven track record of building and scaling customer success teams, driving customer satisfaction, retention, and revenue growth. - Strong strategic planning and execution skills, with the ability to develop and implement effective customer success strategies. - Strong sense of urgency and high attention to detail. - Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. - Expertise in analyzing technical concepts, translating them into business terms, and effectively communicating complex technical information to customers and internal teams to align business requirements with technical solutions. - Proven experience leading cross-functional teams, including Sales, Product, and Implementation, to resolve customer needs and drive customer success initiatives. - Results-oriented mindset with a focus on continuous improvement, operational excellence, and innovation. - Strong proficiency with customer success platforms, CRM systems, and other relevant tools and technologies.
