Vice President, Operations

DEPT®

VP of Operations scaling DEPT®’s technology and marketing agency across US and LATAM. Driving process excellence, platform efficiency, resource planning, and operational scalability.

Posted 8/7/2026full-timeRemote • California, Illinois, New York • 🇺🇸 United StatesLead💰 $240,000 - $275,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading operational strategies and frameworks across creative, marketing, media, and technology sectors, with a focus on optimizing processes and enhancing efficiency in multi-market environments. Proven ability to foster collaboration, accountability, and continuous improvement while ensuring compliance and operational excellence.

Highest-signal resume keywords

12+ Years Of Experience In OperationsProcess Optimization Across Multidisciplinary TeamsProject Management Systems ProficiencyLeadership In Multi-Market EnvironmentsStrong Communication And Collaboration Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Strategy DevelopmentProcess StandardizationPerformance BenchmarkingOperational KPI MonitoringChange ManagementWorkflow OptimizationGovernance Model EstablishmentContinuous Improvement InitiativesResource OptimizationRisk Mitigation

Soft Skills

LeadershipCollaborationInfluencingAccountabilityTransparency

Tools & Technologies

AI-Enabled WorkflowsProject Management SystemsOperational Platforms

Certifications & Qualifications

Form I-9 For E-Verify Confirmation

Industry Keywords

Creative AgenciesDigital MarketingTechnology-Led AgenciesMulti-Market OperationsBusiness Continuity

About the role

Key responsibilities & impact

Lead the AMER operational vision, roadmap, and priorities, aligning with global operations and regional business goals
Translate organizational strategy into operational plans, frameworks, and performance benchmarks
Advise regional leadership on operational readiness, scaling needs, and capability development
Architect and implement standardized processes across creative, marketing, media, and technology workflows
Establish governance models for best-practice operations, compliance, and cross-regional consistency
Lead continuous improvement initiatives and introduce new methods, tools, or automations
Build models balancing work across the US and LATAM and optimize specialized and nearshore resources
Monitor team performance, delivery patterns, and operational KPI trends
Partner with client leadership to understand account needs, delivery demands, and operational gaps
Improve end-to-end delivery workflows with Creative, Media, Technology, and Production leaders
Collaborate with Finance and HR on staffing, utilization, profitability, talent planning, and training
Scale operational practices across US and LATAM locations
Foster operational excellence, accountability, transparency, and continuous learning
Support office management, risk mitigation, business continuity, and compliance processes across the region

Requirements

What you’ll need

12+ years of experience in operations across creative, digital, marketing, or technology-led agencies
Proven success optimizing processes and platforms across multidisciplinary creative, media, technology, and production teams
Experience leading operations in multi-market environments, ideally across North and Latin America
Strong understanding of project management systems, AI-enabled workflows, and operational platforms
Demonstrated ability to lead change, drive adoption, and enhance efficiency at scale
Excellent communication, leadership, collaboration, and influencing skills
Form I-9 information must be submitted for E-Verify confirmation of authorization to work in the U.S.

Benefits

Comp & perks

Healthcare, Dental, and Vision coverage
401k plan, plus matching
PTO
Paid Company Holidays
Parental Leave