Director, Client Partner

DEPT®

Director, Client Partner at DEPT® leading client strategies and managing relationships. Collaborating across teams to enhance client satisfaction and drive growth with top-tier brands.

Posted 6/25/2026full-timeRemote • California, Illinois, New York • 🇺🇸 United StatesLead💰 $138,400 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Work in partnership with senior clients to develop annual strategies
Hold recurring meetings with senior leadership on the client side focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth.
Ensure client satisfaction by regularly communicating with senior decision-makers
Be responsible for high client retention and growth
Be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients
Lead new business pitches and proposals alongside leadership and growth team
Forecast, reconcile and monitor client revenue and profitability
Estimate, manage, monitor and reconcile client out-of-pocket funds
Possess a strong understanding of scope management inclusive of how to track and manage, escalate scope pacing issues
Manage client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner
Productize our services within a proposal and SOW
Author written SOWs, amendments, and other legal adjustments in partnership with contracts team as needed
Lead contract negotiations and oversee the implementation of commercial agreements
Proactively pursue cross-sell and upsell opportunities to drive innovation, strategy, and organic revenue growth
Ensure teams are operating effectively and efficiently towards clients goals while meeting financial revenue targets on accounts
Successfully work with all craft teams to effectively drive strategies and work that leads clients to the next level of their business
Lead, line-manage, motivate and inspire a team
Craft strategic responses to briefs and the ability to develop a POV on media, creative content, tech, and data
Draw conclusions and actionable insights from analysis
Ensure delivery of work is to the highest possible standard
Contribute to the creative process by sharing their ideas and experience
Be accountable for high employee retention and managing direct reports’ growth

Requirements

What you’ll need

7+ years experience in roles servicing clients in an agency environment
Experience managing large client, social AORs and agency teams
Experience managing complex campaigns and retainers (experience in organic and paid social preferred)
Experience with campaign content production and budget management
Experience in leading a high-volume, multi service retainer(s) for brands/clients
Confident with both brand and conversion/direct-response campaigns
Strong delegation skills with the ability to coordinate activities between multiple projects without directly managing them
Strong client relationship management skills, including experience working directly with directors, VPs and C-level clients on strategy development
Advanced problem-solving skills

Benefits

Comp & perks

Healthcare, Dental, and Vision coverage
401k plan, plus matching
PTO
Paid Company Holidays
Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client revenue managementscope managementcontract negotiationcampaign content productionbudget managementcross-sellupsellstrategic response developmentdata analysisproposal writing

Soft Skills

client relationship managementleadershipteam motivationproblem-solvingdelegationcommunicationstrategic thinkingorganizational skillscreativityaccountability