Service Writer

Depot Connect International

Service Writer providing quality customer service and support for a global tank services company. Responsible for maintaining job files, quoting services, and assisting technicians.

Posted 5/21/2026full-timeChannelview • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support the service team by maintaining complete job files, including correspondence relative to approvals, etc., which tie back to more prompt payment(s)
Technician time keeping and review on a daily basis; submittal to payroll bi-weekly
Creation of repair orders to include customer concerns, contact info, unit info, etc
Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same
Maintain job files with all pertinent correspondence to each job
Daily yard checks and logs and update the customer accordingly
Update daily key performance indicators (electronic and printed) to be posted in the shop
Interact with service management team, and technicians
Ensure fabrication materials are readily available in stock
Allocate and pull parts for repairs orders
Research and order parts to job spec
Pickup parts as needed

Requirements

What you’ll need

High School Diploma required; Associates or Bachelor's degree a plus
Prefer at least 5+ years experience in a similar role
Self-starter with excellent customer service skills
Strong organizational and time management skills
Detail oriented
Strong written and verbal communication skills

Benefits

Comp & perks

Medical, Dental and Vision Insurance
401(k) with generous employer match
Paid time off
10 Paid holidays
Flexible spending account
Optional Health savings account
Life insurance
Employee assistance program
Parental leave
Referral program
Tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceorganizational skillstime managementdetail orientedwritten communicationverbal communication

Certifications

High School DiplomaAssociates degreeBachelor's degree