Service Writer
Depot Connect International
full-time
Posted on:
Location Type: Office
Location: Mobile • Alabama • United States
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About the role
- Support the service team by maintaining complete job files, including correspondence relative to approvals, etc., which tie back to more prompt payment(s).
- Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
- Creation of repair orders to include customer concerns, contact info, unit info, etc.
- Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
- Maintain job files with all pertinent correspondence to each job.
- Daily yard checks and logs and update the customer accordingly
- Update daily key performance indicators (electronic and printed) to be posted in the shop.
- Interact with service management team, and technicians.
- Ensure fabrication materials are readily available in stock
- Allocate and pull parts for repairs orders
- Research and order parts to job spec
- Pickup parts as needed
Requirements
- High School Diploma required; Associates or Bachelor's degree a plus
- Prefer at least 5+ years experience in a similar role
- Self-starter with excellent customer service skills
- Strong organizational and time management skills
- Detail oriented
- Strong written and verbal communication skills
Benefits
- Medical, Dental and Vision Insurance
- 401(k) with generous employer match
- Paid time off
- 10 Paid holidays
- Flexible spending account
- Optional Health savings account
- Life insurance
- Employee assistance program
- Parental leave
- Referral program
- Tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceorganizational skillstime managementdetail orientedwritten communicationverbal communication
Certifications
High School DiplomaAssociates degreeBachelor's degree