Case Manager

DePaul Community Resources

ADS Case Manager supporting Virginia families through DePaul’s nonprofit human services programs. Managing case documentation, referrals, authorizations, caregiver paperwork, and family support in a hybrid office role.

Posted 8/13/2026full-timeRoanoke • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case record documentation, Medicaid waivers, and agency directed services while effectively communicating with families and referral sources. Proficient in using CareSmartz 360 and standard office software to manage documentation and support program growth.

Highest-signal resume keywords

Case Record DocumentationMedicaid Waivers KnowledgeCareSmartz 360 ProficiencyEffective CommunicationTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Records Administration TechniquesData Collection and AnalysisDocument PreparationReport WritingMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookSharePointVirtual Meeting Applications

Soft Skills

Critical ThinkingProblem SolvingProfessionalismTime ManagementAbility to Follow Instructions

Tools & Technologies

CareSmartz 360Microsoft Office SuiteZoom

Certifications & Qualifications

Valid Driver's LicenseSatisfactory Drug and Alcohol Screening

Industry Keywords

Agency Directed ServicesHuman Service ProgramsVDH PoliciesDMAS GuidelinesDBHDS RegulationsHCBS StandardsDSS Policies

About the role

Key responsibilities & impact

Complete and review required case record documentation
Work with referral sources and market Agency Directed Services
Provide support to families in the Agency Directed Services program
Support nurses with case record documentation in identified office locations
Create and maintain caregiver profiles and upload client packets in CareSmartz 360
Prepare paperwork for intake and other visits
Scan and upload approvals, denials, and appeal information into CareSmartz 360
Work with finance to obtain appropriate service authorizations
Speak with referral sources, potential referrals, and social services workers about services and Medicaid eligibility
Participate in program growth, expansion, resource-identification, marketing, program, and team meetings
Represent ADS at marketing events
Identify and implement improvements in CareSmartz 360
Assist personal care attendants with paperwork and visit scheduling
Follow up with clients and families and document interactions in CareSmartz 360
Participate in personal care attendant interviews, check references, prepare hiring documents, and conduct drug screens as needed
Meet regularly with the program director regarding referrals, service provision, program needs, and service-delivery concerns
Complete other duties within the scope of the program as assigned

Requirements

What you’ll need

Associate’s degree with experience working in human service programs or organizations serving individuals with disabilities or aging populations
Comparable combination of professional and/or personal experience and education may be considered
Knowledge of records administration techniques and procedures
Knowledge of English language structure, spelling, composition, and grammar
Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, Zoom, virtual meeting applications, and program-specific software
Knowledge of Medicaid waivers and agency directed services
Knowledge of policies and guidelines from VDH, DMAS, DBHDS, HCBS, and DSS
Ability to use standard office equipment and computer systems
Ability to collect and analyze data
Time management and ability to manage multiple priorities and complete accurate assignments on time
Ability to prepare concise and accurate documents, reports, and correspondence
Ability to communicate effectively orally and in writing
Ability to follow verbal and written instructions and operating procedures
Ability to develop objectives, evaluate effectiveness, and assess needs
Critical-thinking and problem-solving ability in ambiguous or difficult situations
Professionalism when handling sensitive and confidential information
Valid driver’s license and at least five years of driving experience
Driving record complying with insurer guidelines
Satisfactory drug and alcohol screening and criminal background check after a conditional offer
No barrier-crime convictions
Legally authorized to work in the US
Willing and able to commute to the Roanoke or Christiansburg offices

Benefits

Comp & perks

Health insurance
Vision insurance
Dental insurance
Flexible work from home options
Equal opportunity employment
Pre-employment drug and alcohol screening and background-check process