DePaul Community Resources

Customer Support

• The Training & Placement Support Specialist will support any DePaul Location in Virginia.
• This hybrid position requires occasional travel to a DePaul office within the region and to other locations as needed.
• Responsible for maintaining accurate, organized, and confidential records for Developmental Disabilities staff.
• Assist with data tracking for sponsored residential providers, back-up providers, and group home personnel.
• Manage documentation related to licensing, training, background checks, home studies, and renewals.
• Utilize TalentLMS to track and document training completion.
• Ensure all records are current, complete, and audit-ready.

Training and Placement Support Specialist

Manager

• Complete and review required case record documentation, work with referral sources and market services, and provide support to families in the Agency Directed Services program.
• Provide support related to specific case record documentation of the nurses in identified office locations.
• Create and maintain caregiver profiles, uploading new client packets in CareSmartz 360.
• Prepare paperwork for intake visits and other visits as needed.
• Scan and upload approvals, denials, and appeal information into CareSmartz 360, working closely with finance on obtaining appropriate service authorizations.
• Speak with referral sources and potential new referrals about the services.
• Speak with social services workers about Medicaid eligibility of clients on ADS caseload.
• Participate in meetings related to program growth and expansion and identification of needed resources.
• Attend marketing events representing ADS.
• Work with CareSmartz 360 to identify and implement needed improvements for the program.
• Provided support to staff and families by assisting personal care attendants with the completion of paperwork and scheduling visits.
• Make calls to follow up with clients and families as needed and document these interactions in CareSmartz 360.
• Participate in interviews with potential personal care attendants as requested.
• Check references for potential personal care attendants and create other hiring documents as requested.
• Conduct drug screens on personal care attendants as needed.
• Attend program and team meetings as required and requested.
• Meet regularly with the program director to discuss referrals, service provision, program needs, and potential concerns regarding service delivery.
• Complete other duties within the scope of the program as assigned.

Training and Placement Support Specialist

Case Manager