Agency Directed Services Case Manager

DePaul Community Resources

Full-Time Case Manager at DePaul Community Resources assisting families in the Roanoke or Christiansburg region. Managing case documentation and collaborating with referral sources.

Posted 5/16/2026full-timeRoanoke • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $24 per hourWebsite

About the role

Key responsibilities & impact

Complete and review required case record documentation.
Work with referral sources and market services.
Provide support to families in the Agency Directed Services program.
Create and maintain caregiver profiles, uploading new client packets in CareSmartz 360.
Prepare paperwork for intake visits and other visits as needed.
Scan and upload approvals, denials, and appeal information into CareSmartz 360.
Speak with referral sources and potential new referrals about the services.
Work with CareSmartz 360 to identify and implement needed improvements for the program.
Document interactions in CareSmartz 360.

Requirements

What you’ll need

An Associate’s degree with experience working in human service programs or organizations that serve individuals with disabilities or aging populations is required.
A comparable combination of professional and/or personal experience and education may be considered.

Benefits

Comp & perks

Dental insurance
Health insurance
Vision insurance
Flexible work from home options

ATS Keywords

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Applicant Tracking System Keywords

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Certifications

Associate’s degree