Scheduler I, Call Center, Part Time

Denver Health

Scheduler managing incoming calls for Denver Health's Appointment Center. Handling customer requests and providing information for patient care and scheduling.

Posted 7/14/2026part-timeRemote • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within a healthcare setting, including patient scheduling, insurance processes, and effective communication. Proficient in handling customer inquiries and providing accurate information to facilitate patient care.

Highest-signal resume keywords

Customer Service ExperienceHealthcare KnowledgeBilingual SpanishComputerized Patient SchedulingInsurance Authorization Process

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic MathTyping 40 WPMPatient SchedulingDemographic CollectionInsurance Information Collection

Soft Skills

Excellent Customer FocusPeople SkillsListening SkillsVerbal CommunicationWritten Communication

Tools & Technologies

PC ApplicationsWindowsHealthcare ApplicationsPhone Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare ConceptsStandardized SchedulingReferral ProcessAuthorization ProcessMultitasking

About the role

Key responsibilities & impact

Under close supervision, serves customers by answering incoming calls utilizing Denver Health and Departmental policies/processes to resolve customer requests and directing calls to the appropriate area when necessary.
Responsible for effectively screening/identifying customer requirements and taking appropriate action based on this information.
Provides assistance to Denver Health staff by collecting demographic, medical complaint and key information required to facilitate appropriate patient care and call resolution.
Completes computerized patient scheduling, collection of comprehensive demographic and insurance information required to facilitate timely and accurate billing of services, obtainment of pre certification authorization and benefit information necessary for payment

Requirements

What you’ll need

High School Diploma or GED Required
1-3 years of work experience
Two years customer service or healthcare experience Required
Familiar with a variety of healthcare concepts, practices, and procedures.
Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills.
Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures.
Knowledge of Commercial Insurance referral and authorization process is preferred.
Ability to perform basic math.
Able to type 40wpm.
Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems.
Bilingual Spanish required

Benefits

Comp & perks

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer