dentsu Austria

Program Director

dentsu Austria

contract

Posted on:

Location Type: Hybrid

Location: Maryland • United States

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Salary

💰 $73 - $119 per hour

Job Level

Lead

About the role

  • Direct a portfolio of enterprise-level marketing programs for 1 or more Fortune 500 clients
  • Define program vision, objectives, and success criteria in collaboration with client executives and agency leadership
  • Establish comprehensive program roadmaps that integrate multiple workstreams across digital transformation, customer experience, data analytics, and technology implementations
  • Ensure programs align with client business strategies and deliver measurable ROI and business impact
  • Lead program steering committees with senior client stakeholders, facilitating strategic decision-making and governance
  • Manage program interdependencies, risks, and resource conflicts across the portfolio
  • Partner closely with Creative, Strategy, Data & Analytics, Technology, and CRM leadership to ensure integrated program delivery
  • Oversee end-to-end program execution ensuring deliverables meet quality standards, timelines, and budget parameters
  • Implement robust governance structures including escalation protocols, change management processes, and risk mitigation strategies
  • Monitor program health through comprehensive dashboards tracking scope, schedule, budget, quality, and client satisfaction metrics
  • Conduct regular program health assessments and implement corrective actions to address challenges
  • Ensure compliance with agency standards, client requirements, and regulatory obligations across all markets
  • Lead crisis management and issue resolution for high-impact program challenges
  • Facilitate post-program retrospectives capturing lessons learned and best practices
  • Manage program budgets ensuring profitability targets are achieved
  • Oversee resource planning and allocation across programs, optimizing utilization and capability deployment
  • Identify opportunities to improve operational efficiency and program profitability
  • Drive continuous improvement initiatives that enhance delivery quality, team productivity, and client satisfaction
  • Establish and refine program management methodologies, tools, and templates aligned with industry best practices
  • Implement and optimize technology platforms supporting program planning, execution, and reporting
  • Create standardized frameworks for risk management, change control, and quality assurance

Requirements

  • Bachelor's degree in Marketing, Business Administration, Communications, or related field required
  • 12-15 years of progressive program/project management experience in marketing advertising, consulting, or digital agencies is a MUST
  • 4-6 years of people management experience
  • Proven track record managing complex programs valued at $5M-$15M+ individually
  • Extensive experience with enterprise-level clients and multi-year strategic initiatives
  • Deep understanding of both US and international market dynamics and client expectations
  • History of delivering programs that drive significant business outcomes and client satisfaction
  • Exceptional leadership presence and influencing skills, comfortable engaging with senior executives
  • Outstanding communication skills across written, verbal, and presentation formats
  • Experience leading through ambiguity and complexity in matrixed organizations
  • Demonstrated emotional intelligence and ability to navigate challenging stakeholder situations
  • Expert-level knowledge of program management methodologies including Waterfall, Agile, Scrum, and hybrid approaches
  • Advanced proficiency with program management platforms (Monday.com, Workfront, Asana, Jira, Smartsheet, or similar)
  • Comprehensive knowledge of integrated marketing channels: digital, social, mobile, and email
  • Agile/Scrum certifications (CSM, SAFe, etc.) in addition to leading teams in Agile methodology
  • Extensive experience at recognized marketing agencies or top-tier consulting firms.
Benefits
  • Temporary employees are eligible for paid holidays in accordance with dentsu policy
  • Safe and sick time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementdigital transformationdata analyticstechnology implementationsrisk managementchange managementquality assuranceprogram executionoperational efficiencybudget management
Soft Skills
leadershipcommunicationinfluencingemotional intelligenceproblem-solvingstrategic decision-makingstakeholder managementteam productivityclient satisfactionadaptability
Certifications
CSMSAFeAgile certifications