dentsu Austria

Global Sales Operations Analyst

dentsu Austria

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Junior

Tech Stack

Cloud

About the role

  • Support Salesforce user lifecycle processes, including license allocation, login troubleshooting, deactivations, and ownership reassignment.
  • Monitor and maintain Salesforce data hygiene, ensuring accuracy, completeness, and compliance with global standards.
  • Serve as 1st line support for Salesforce users globally, resolving queries and providing guidance on system functionality.
  • Conduct testing of Change Requests (CRs), enhancements, and new features prior to deployment.
  • Maintain and publish Chatter updates and release‑based communications to inform users of changes, improvements, and best practices.
  • Build, maintain, and refine Salesforce reports and dashboards to support Sales, New Business, and management teams.
  • Produce insight-driven reporting for global stakeholders, highlighting pipeline performance, trends, and risks.
  • Ensure training materials, process documentation, guides, and video tutorials remain accurate, accessible, and up to date.
  • Collaborate with cross-functional teams to identify operational issues, propose solutions, and drive process improvements.

Requirements

  • 1 year Super or Power User exposure on Salesforce Sales Cloud, or 3 years’ experience as a Business user on Sales and Marketing Cloud
  • Strong understanding of Lead-to-Opportunity lifecycle, including lead capture, qualification, conversion, and pipeline management
  • High attention to detail, particularly regarding data accuracy and system hygiene
  • Excellent communication skills with the ability to support users across multiple regions, seniority levels and flexibility to operate in various time zones
  • Ability to support users with Salesforce best practices by conducting training to new and existing users when new enhancements are released
  • Ability to manage multiple tasks in a fast-paced environment
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceSales CloudMarketing Clouddata hygienereportingdashboardsChange Requestspipeline managementtraining materialsprocess documentation
Soft Skills
attention to detailcommunication skillsuser supportflexibilitycollaborationproblem-solvingtime managementoperational improvementguidancetraining