Salesforce Business Analyst
dentsu Austria
full-time
Posted on:
Location Type: Office
Location: Bengaluru • India
Visit company websiteExplore more
Tech Stack
About the role
- Assist in gathering and documenting business requirements from stakeholders
- Analyze current business processes and identify areas for improvement
- Document functional and technical requirements, user stories, and acceptance criteria
- Create process flow diagrams and other visual representations of business processes
- Support the configuration and testing of Salesforce solutions
- Assist in the development of training materials and user documentation
- Provide ongoing support to users and address user questions
- Work with the development team to ensure requirements are understood and implemented correctly
- Participate in Agile ceremonies, including sprint planning, daily scrums, and sprint reviews
- Effectively communicate with team members and stakeholders.
Requirements
- 4+ years of experience working as a Business Analyst
- Understanding of Sales Cloud features, opportunity management & Sales Processes
- Familiarity with Salesforce out-of-the-box functionality
- Experience with Agile process and principles
- Strong analytical and problem-solving skills with excellent organizational and time management skills
- Excellent verbal and written communication skills
- Ability to work remotely and asynchronously with team members across different countries and time zones
- Must be a self-starter and willing to get stuck in
- Strong organizational skills and resourcefulness
- Proven ability to deliver on commitments
- Salesforce Administrator 201 Certification preferred
- Certifications such Certified Agile Product Owner, Certified Agile Scrum Master etc would be advantageous.
Benefits
- Professional development opportunities
- Flexible work arrangements
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business requirements gatheringbusiness process analysisfunctional requirements documentationtechnical requirements documentationuser storiesacceptance criteriaprocess flow diagramsSalesforce configurationSalesforce testingAgile methodology
Soft Skills
analytical skillsproblem-solving skillsorganizational skillstime management skillsverbal communication skillswritten communication skillsself-starterresourcefulnesscommitment deliveryremote collaboration
Certifications
Salesforce Administrator 201Certified Agile Product OwnerCertified Agile Scrum Master