Customer Excellence Specialist

Dentsply Sirona

Customer Excellence Specialist managing service and repair processes as a liaison for customers and teams within EMEA. Seeking detail-oriented individual with strong CRM system experience.

Posted 7/4/2026full-timeBensheim • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and order processing, with proficiency in CRM and ERP systems such as Salesforce and SAP. Strong organizational skills and effective communication abilities are essential for collaborating with international stakeholders.

Highest-signal resume keywords

Customer Service ExperienceCRM System ProficiencyERP System ProficiencyStrong Communication SkillsGerman Language Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingService Ticket CreationQuote PreparationInvoice PreparationInventory Monitoring

Soft Skills

Team SpiritOrganizational SkillsCustomer Focus

Tools & Technologies

SiroforceSalesforceSAP

Certifications & Qualifications

Commercial/Business Training

Industry Keywords

EMEA RegionAfter-SalesVirtual Sales

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Creation and processing of service and repair tickets in the CRM system (Siroforce)
Communication with customers via tickets, email and phone
Monitoring ticket inboxes and coordinating and assigning them to the responsible service teams within the EMEA region
Preparation of quotes and invoices in the ERP system
Monitoring inventory levels and coordinating orders with suppliers
Maintenance and creation of customer accounts
Close collaboration with internal stakeholders, particularly Virtual Sales and After-Sales teams within EMEA
Support in processing rental, demo, and training devices, including equipment booking in Salesforce
Other tasks as required

Requirements

What you’ll need

Completed commercial/business training or equivalent qualification
Several years of professional experience in customer service, order processing, or similar roles
Confident use of CRM and ERP systems (ideally Salesforce and SAP)
Strong customer focus, team spirit, and enjoyment of working with international stakeholders
Strong communication skills when interacting with diverse audiences
Good organizational skills and a high level of accuracy
Good German and English language skills, both written and spoken

Benefits

Comp & perks

Dentsply Sirona is an Equal Opportunity/Affirmative Action employer