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Customer Excellence Specialist
Dentsply SironaCustomer Excellence Specialist managing service and repair processes as a liaison for customers and teams within EMEA. Seeking detail-oriented individual with strong CRM system experience.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Creation and processing of service and repair tickets in the CRM system (Siroforce)
- Communication with customers via tickets, email and phone
- Monitoring ticket inboxes and coordinating and assigning them to the responsible service teams within the EMEA region
- Preparation of quotes and invoices in the ERP system
- Monitoring inventory levels and coordinating orders with suppliers
- Maintenance and creation of customer accounts
- Close collaboration with internal stakeholders, particularly Virtual Sales and After-Sales teams within EMEA
- Support in processing rental, demo, and training devices, including equipment booking in Salesforce
- Other tasks as required
Requirements
What you’ll need- Completed commercial/business training or equivalent qualification
- Several years of professional experience in customer service, order processing, or similar roles
- Confident use of CRM and ERP systems (ideally Salesforce and SAP)
- Strong customer focus, team spirit, and enjoyment of working with international stakeholders
- Strong communication skills when interacting with diverse audiences
- Good organizational skills and a high level of accuracy
- Good German and English language skills, both written and spoken
Benefits
Comp & perks- Dentsply Sirona is an Equal Opportunity/Affirmative Action employer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Order ProcessingService Ticket CreationQuote PreparationInvoice PreparationInventory Monitoring
Soft Skills
Team SpiritOrganizational SkillsCustomer Focus
Certifications
Commercial/Business Training