Technical Support Field Engineer

Dentsply Sirona

. Provides site assessments, on-site installation, preventative maintenance and troubleshooting to Dentsply Sirona Imaging, CAD/CAM and Treatment Center customers .

Posted 5/9/2026full-timeDallas • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provides site assessments, on-site installation, preventative maintenance and troubleshooting to Dentsply Sirona Imaging, CAD/CAM and Treatment Center customers
Provides guidance and answers to customers calling in requesting assistance in installation, operation, troubleshooting and repairing assigned products.
Administers technical functions, tests equipment, handles repairs, conducts site inspections, engages with clients, and ensures compliance with all regulatory requirements.
Demonstrates system functionality to customers and responds to customer issues and complaints.
Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
Acquires and maintains technical knowledge, skills, and references, in all areas of the assigned products, to expertly install, operate, troubleshoot, and repair the equipment.
Recommends or performs minor remedial actions to correct problems, including troubleshooting, testing equipment, generating reports, and modification of designs,
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
Records all pertinent information received on product problems and complaints
Acts as a resource for other departments to request technical information and assistance regarding the assigned products.
Installs, repairs, and maintains customers’ equipment; trains customers on how to properly use equipment.
Works on special projects as assigned.

Requirements

What you’ll need

Minimum 2-year College Degree required; or certification in biomedical equipment technology, applied engineering, or technology field, or equivalent work experience; Bachelor’s Degree preferred.
Minimum of 4 years’ experience of field experience in a technical environment (medical/dental equipment experience preferred)
CompTIA, Cisco, or similar certifications are a plus
Microsoft Office: Word, Excel and PowerPoint
SQL Database software
Internet and Email Applications
Database Management and ability to write queries a plus
Wireshark experience a plus
Excellent knowledge of mechanical, electrical and mathematical skills
Experience with Complaint handling in medical device or similar regulated industry
Strong business acumen

Benefits

Comp & perks

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinginstallationpreventative maintenancerepairsite assessmentsdatabase managementSQLmechanical skillselectrical skillsmathematical skills

Soft Skills

customer servicecommunicationproblem-solvingtechnical guidanceteam collaborationbusiness acumenclient engagementcomplaint handlingtrainingreporting

Certifications

CompTIACiscobiomedical equipment technology certificationapplied engineering certification