Sales Operations Manager – Systems & Process Enablement
Dentsply Sirona
full-time
Posted on:
Location Type: Office
Location: United States
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About the role
- Lead the design, documentation, and continuous improvement of the sales process, including opportunity stages, stage exit criteria, and pipeline management best practices.
- Partner with Sales leadership and Salesforce teams to translate business requirements into scalable workflows and system enhancements.
- Help establish and launch a more disciplined opportunity and pipeline management process within Salesforce.
- Develop process documentation, training materials, and governance to drive consistency across the sales organization.
- Monitor adoption and identify opportunities to improve process effectiveness, usability, and compliance.
- Serve as the Sales Operations point person for evaluating, implementing, supporting, and driving adoption of sales enablement and productivity tools.
- Partner with stakeholders to identify tools and solutions that improve seller effectiveness and efficiency.
- Help curate, organize, centralize, and communicate sales content and resources so they are easy for the field to find and use.
- Track tool and content utilization, gather feedback from end users, and recommend improvements to increase adoption and business impact.
- Support rollout planning, user training, and change management for new tools and process enhancements.
- Own and coordinate communications from Sales Operations to the broader sales organization.
- Create clear, polished communication and training assets in formats such as PowerPoint, job aids, reference guides, video, and other media.
Requirements
- 5+ years of experience in Sales Operations, Sales Enablement, Commercial Operations, Revenue Operations, or a related role.
- Strong understanding of sales process design, pipeline management, and opportunity stage governance.
- Practical experience working with Salesforce, including translating business needs into requirements for system configuration, workflow, and reporting.
- Experience supporting or implementing sales enablement, content management, or productivity tools.
- Strong project management and cross-functional collaboration skills.
- Experience developing training materials, process documentation, and end-user communications.
- Strong written and verbal communication skills with the ability to simplify complex topics for sales audiences.
- Strong PowerPoint skills and comfort creating polished presentations and training materials.
- Proven ability to drive adoption, change management, and process discipline across a sales organization.
Benefits
- Professional development opportunities
- Flexible working hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales process designpipeline managementopportunity stage governanceSalesforcesystem configurationworkflowreportingsales enablementcontent managementproject management
Soft Skills
cross-functional collaborationwritten communicationverbal communicationsimplifying complex topicsdriving adoptionchange managementprocess discipline