Customer Care Adviser
Dentsply Sirona
full-time
Posted on:
Location Type: Office
Location: Stonehouse • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for taking inbound calls from: Patients, Carers, GP’s, GP surgeries and Healthcare Professionals
- Management of customer accounts / orders
- Processing and dispensing paper and electronic prescriptions
- Management of service and product complaints - through to resolution
- Making outbound calls to Patients, GP’s and Healthcare Professionals – Ensuring we focus on Customer Retention
- Accurately input patient data and product requirements
- Develop relationships with patients, sales team and Healthcare professionals
- Manage courier queries relating to deliveries and collections
- Liaise with the warehouse team to ensure product fulfilment
- Attend on-going training to ensure knowledge and understanding of products, medical conditions, Anatomy and Physiology
- Assist with Product Recalls
- Sorts and files completed prescriptions in preparation for month end submission
Requirements
- Experience in dealing with customers via phone & e-mail to solve all queries
- Experience of working in Customer Service environment with high volume call rates
- Excellent skills with MS Office
- Good, clear, efficient and empathetic telephone manner
- Professional with proven ability to build appropriate relationships with customers and team members
- Demonstrable problem solving and decision making abilities
- Able to remain calm under pressure
- Results orientated
- Adaptable / willing to take on new tasks
- Able to prioritise workload/work to deadlines
- Displays initiative and enthusiasm for their role and company
- Confident and articulate
- Works well as part of a team
- Attention to detail
- Consistently meets Company standards, ethics and compliance requirements
Benefits
- Additional leave
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer account managementprescription processingdata inputproblem solvingdecision makingattention to detailcustomer servicecall handlingorder managementproduct recall assistance
Soft skills
empathetic communicationrelationship buildingcalm under pressureresults orientedadaptabilityprioritizationinitiativeenthusiasmteamworkarticulation