NBI Manager

Dentons

New Business Intake Manager overseeing client and matter onboarding for global law firm Dentons. Managing intake controls, compliance, team operations, and matter maintenance across U.S.

Posted 8/13/2026full-timeChicago • District of Columbia, Illinois, Kansas, Montana • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing new business intake processes, ensuring compliance with firm policies, and leading diverse teams effectively. Proficient in utilizing tools like Elite 3E/Aderant and InTapp while maintaining strong organizational skills and attention to detail.

Highest-signal resume keywords

New Business Intake ManagementTeam LeadershipCompliance AssuranceMicrosoft Office ProficiencyElite 3E/Aderant Technical Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

New Business Intake ProcessCompliance PoliciesData ModificationCredit Allocation ManagementMatter Closure ManagementPerformance AssessmentOrganizational SkillsAttention to DetailIssue ResolutionProject Management

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal CommunicationLeadership PresenceSelf-Starter

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookElite 3EAderantInTappJira

Industry Keywords

Client IntakeMatter ManagementBilling InformationRisk ReviewDepartment Records ManagementLateral Hire ProcessesCompliance ProceduresGlobal Enhancement Working Group

About the role

Key responsibilities & impact

Review client, matter, and billing information on New Business Intake forms for completeness and accuracy, modifying data as needed
Process DentonsOpen client and matter maintenance forms through Finance, Final Finance Review, and Final Risk Review steps
Coordinate creation and updates of Jira requests for the DUS region
Ensure credit allocations are set up in matter forms to reflect reporting requirements
Manage the assigned team by assigning work, monitoring quality and timeliness, resolving issues, providing training and mentorship, and assessing performance
Manage matter updates related to the Departing Lawyer process, including credit allocation changes and matter closures
Manage large intake processes for lateral hires and specialty groups, coordinating client and matter number creation
Identify matters requiring escalation to a senior Finance team member
Manage department records, including the advance waiver chart and related documentation, and oversee associated scanning efforts
Manage review and updating of the Firm’s internal compliance policies and procedures
Assist with matter opening and intake training for new hires
Monitor the DentonsOpen support mailbox and respond to U.S. end-user inquiries
Participate in the Global Enhancement Working Group with members from other regions
Review client release letters, coordinate electronic file transfers with IT, coordinate matter closures, and partner with other regions on matters identified as WTMs
Assist with projects and ad hoc assignments as required
Perform other duties assigned to meet position requirements

Requirements

What you’ll need

Bachelor’s degree or equivalent experience required
6+ years of experience overseeing a new business intake process
Proven ability to manage a team with diverse personalities, skill sets, and priorities
Strong, credible leadership presence with ability to guide, coach, and support team members
Ability to balance multiple priorities in a fast-paced environment
Self-starter with excellent interpersonal, written, and verbal communication skills
Ability to ensure compliance with Firm policies and control procedures
Ability to clearly explain problems and issues to partners and clients and contribute proactively to resolution
Strong organizational skills, accuracy, and attention to detail
Excellent proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
Technical proficiency with Elite 3E/Aderant and InTapp preferred
Ability to work independently and effectively with individuals at all levels, locally and remotely as part of a larger team

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k
Profit sharing
Short-term disability
Long-term disability
Life insurance
Tuition reimbursement
Paid time off
Paid holidays
Discretionary bonuses