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About the role
Key responsibilities & impact- Manage and optimize the cash collection process with incorporating customer service skills.
- Develop strategies to improve collection rates.
- Resolve complex client queries and collaborate with Partners.
- Monitor KPIs and implement process improvements.
- Support colleagues and resolve complex cases.
- Ensure compliance with company policies with care of quality standards and service excellence.
- Collaborate with Local Finance teams and various stakeholders.
Requirements
What you’ll need- About 5 years of experience in cash collection Files.
- Advance **English proficiency.**
- Advanced attention to detail and analytical thinking.
- Strong teamwork and collaboration skills.
- Excellent organizational and time management abilities.
- Proficient in problem-solving.
- Advanced customer service and interpersonal skills.
Benefits
Comp & perks- Private medical healthcare provided by Medicover
- MultiSport card
- Benefit Cafeteria system
- Option to join a private insurance plan
- An additional day off for your birthday
- Tailored learning & development opportunities
- Hybrid work model with a modern office in Warsaw city center
ATS Keywords
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Soft Skills
customer serviceanalytical thinkingteamworkcollaborationorganizational skillstime managementproblem-solvingattention to detailinterpersonal skills