Vendor Manager – Contact Center
Deliveroo
Job Level
Mid-LevelSenior
About the role
- Lead a team of Credit Controllers across the UK, Dublin, and Warsaw; provide support to the Senior Working Capital Manager
- Oversee credit control operations, develop and implement credit policies, and manage the collections process
- Monitor client exposure, resolve client queries and disputes, and produce management reports
- Ensure compliance with relevant regulations and internal policies, including GDPR
- Work closely with Revenue Control Manager and E-billing Manager to minimise client exposure and lock up
- Analyse and report on credit control performance, including debtor days and ageing reports, to senior management
- Set and monitor monthly collection targets; escalate problematic clients or debts to senior management
- Build and maintain strong relationships with clients, partners, finance, and other stakeholders
- Respond to finance queries from partners, fee earners, and secretaries and assist with ad hoc Working Capital projects
- Demonstrate flexibility to work beyond core business hours to meet client and internal expectations
Requirements
- Experience in managing a Credit Control team with deep knowledge of credit management and exposure
- Notable interpersonal and communication skills, both written and verbal
- Demonstrated ability to motivate and lead a team
- Methodical and accurate approach to work
- Effective organisational skills with the ability to prioritise tasks and meet tight deadlines
- Adept at interacting at all levels within a professional services environment
- Motivated, with the ability to use initiative and provide support to senior management
- Proficient in Excel
- Willingness to work additional hours as required
- Desirable: Experience working in a law firm or similar professional services environment
- Desirable: Knowledge of Elite 3E accounts system or similar financial software
