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About the role
Key responsibilities & impact- You handle customer inquiries and claims and interact with customers via inbound and outbound calls, email, and chat
- You work closely with experienced colleagues and leaders who challenge, support, and inspire you
- You support the optimization and automation of our processes and contribute ideas to further improve the customer experience
- Together with your team you achieve daily and monthly targets — with focus, structure, and team spirit
Requirements
What you’ll need- Initial experience in customer service or claims handling — ideally in a medical or insurance-related environment
- A confident, friendly manner and clear, empathetic communication
- A structured, independent way of working and good time management
Benefits
Comp & perks- Attractive fixed salary
- Tiered vacation days, starting at 28 days (up to 30 days)
- Paid time off on December 24 and December 31
- Access to free coaching sessions via nilo.health, our mental health tool
- Free Swapfiets bicycle or a company-subsidized BVG Umwelt- or Deutschlandticket
- Work hybrid — from your home office or our office in Berlin-Mitte
- Work up to 60 days in other EU countries
- Regular (360-degree) feedback
- Training budget from €750 per year
- Employee discounts via Corporate Benefits
- Legendary summer and winter parties
- Regular team events
- Two volunteer days per calendar year
- Pet-friendly office
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
clear communicationempathetic communicationstructured workingindependent workingtime managementteam spiritfocussupportoptimizationautomation