Customer Service Agent – All Genders

. Customer communication: Handling inquiries via inbound and outbound telephone calls, email, and chat.

Posted 4/22/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSeniorWebsite

Key responsibilities & impact

Customer communication: Handling inquiries via inbound and outbound telephone calls, email, and chat.
Customer support: As the first point of contact, you assist our customers with questions. With your product expertise you help existing customers with their needs and inquiries regarding their pet health insurance plans.
Knowledge management: You support the creation and ongoing development of our digital knowledge base.
Process optimization and automation: You make an important contribution to improving and optimizing our processes and the customer journey within Customer Success.

What you’ll need

Experience in customer support: You have previous experience in customer service or similar roles involving customer contact.
Organizational skills and teamwork: You have organizational and communication skills. Your team spirit, combined with flexibility, makes you a valuable asset. You bring openness and motivation and demonstrate a willingness to actively help shape a dynamic company.
Veterinary knowledge is a plus.
Interest in insurance topics: You are curious about the insurance field or willing to learn and work in this area.
MS Office skills: Ideally, you have knowledge of MS Office applications.
Language skills for the workplace: You have excellent German skills (at least C1) spoken and written. Additionally, you have fluent English.

Comp & perks

Attractive fixed salary
Tiered vacation days starting at 28 days (up to 30). Days off on Dec 24 and Dec 31.
Choose between a free Swapfiets bicycle or a company-subsidized BVG Umwelt- or Deutschlandticket.
Work hybrid — from your home office or our office in Berlin-Mitte.
Work up to 60 days within the EU.
Access to free coaching sessions with nilo.health, our mental health tool.
Try our products yourself! Choose between dentolo, petolo, or vitolo.
Training budget starting at €750 per year.
Regular (360-degree) feedback.
Legendary summer and winter parties.
Regular team events.
Employee discounts via Corporate Benefits.
Two volunteer days per calendar year.
Pet-friendly office.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportcustomer serviceprocess optimizationautomationknowledge managementveterinary knowledgeinsurance knowledgeMS Office

Soft Skills

organizational skillsteamworkcommunication skillsflexibilityopennessmotivation