Manager, RCM Financial Analysis
Medsuite Inc
RCM Technical Support Specialist
DentalXChange
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $28 per hour
Job Level
JuniorMid-Level
About the role
- Using your comprehensive understanding of dental RCM and EDI processes, the Revenue Cycle Management (RCM) Technical Support Specialist provides technical support to our channel partners and dental support organizations (DSOs) and actively nourishes professional relationships to encourage referrals and business growth.
- Provide timely and comprehensive EDI and technical support to our channel partners and DSOs to ensure quick and reliable resolution to problems they may encounter.
- Act as a point of escalation for channel partners and DSO clients, researching, resolving, and documenting issues promptly and effectively.
- Actively nurture professional relationships with our channel partners and DSO clients to encourage referrals and business growth.
- Serve as a liaison between external partners and internal development and connectivity teams, facilitating collaboration on special projects and enhancements.
- Ensure compliance with all relevant federal, state, and institutional policies and procedures, including data security protocols.
- Uphold exceptional internal and external customer service standards in all interactions.
Requirements
- Bachelor's degree preferred.
- 2 or more years of experience in dental RCM and EDI.
- Strong verbal and written communication and interpersonal skills.
- Proficient in all MS Office applications and use of the internet.
- Ability to successfully multitask with accuracy in a fast-paced environment.
- Working knowledge of technical and procedural aspects and functions.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
