Manage enterprise implementation projects from kickoff through go-live and stabilization, including scoping, requirements gathering, solution design coordination, testing planning, deployment scheduling, and transition to support.
Execute implementation governance practices by tracking milestones, managing dependencies, identifying risks, and maintaining clear status communication across internal and external stakeholders.
Apply and reinforce standardized project methodologies, playbooks, and delivery frameworks established by the Director, Enterprise Implementation.
Collaborate with Product and Engineering teams to define integration requirements and validate data workflows, including EDI transactions, HIPAA X12 standards, and API interfaces.
Support Enterprise Sales by contributing to SOW refinement, effort estimation, project scoping, and change-order processes.
Maintain structured project documentation across approved systems (Salesforce, Jira, Smartsheet, Confluence, etc.).
Serve as the primary day-to-day client contact for project execution, ensuring a smooth onboarding experience and clear coordination across internal teams.
Coordinate cross-functional resources to ensure timely delivery and alignment on key tasks, dependencies, and technical requirements.
Track and report on key implementation metrics such as timeline adherence, project health, client readiness, and go-live success.
Escalate complex issues to leadership as needed while driving timely resolution and maintaining client confidence.
Ensure all implementation activities meet security, privacy, and regulatory requirements, including HIPAA and secure data-exchange protocols.
Contribute to continuous improvement initiatives by participating in post-mortems, root-cause analysis, and the refinement of playbooks, processes, and tools.

Requirements

Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent experience.
3–7 years of experience in project management, enterprise implementation, or technical onboarding (healthcare or SaaS preferred).
Experience coordinating complex client integrations involving EDI, APIs, or structured data exchange.
Familiarity with healthcare or dental revenue cycle processes, claims workflows, or payer systems is a strong plus.
Strong organizational and communication skills, with demonstrated success managing multiple projects simultaneously.
Proficiency with project management and collaboration tools such as Monday.com, Jira, Asana, Smartsheet, Salesforce, and Confluence.
PMP, CAPM, or Agile certification preferred but not required.
Ability to balance multiple priorities with accuracy and professionalism.

Benefits

Medical, dental, and vision benefits – eligible first of the month after start date
Unlimited PTO
Paid time off for sick, jury duty, bereavement
10 company paid holidays
401k with company match
Health Advocate
Healthcare and dependent care flexible spending accounts
Friendly co-workers and a positive culture!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managemententerprise implementationrequirements gatheringsolution designtesting planningdeployment schedulingdata workflowsEDI transactionsAPI interfaceschange-order processes

Soft Skills

organizational skillscommunication skillsclient coordinationrisk managementmilestone trackingproblem-solvingcross-functional collaborationtimely resolutioncontinuous improvementstakeholder management

Certifications

PMPCAPMAgile certification