DentalMonitoring

Implementation Manager

DentalMonitoring

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Manage the Implementation Specialists and Integration Consultants
  • Observe the general market, identify new or updated integration methods in accordance with company standards, strategies, and tactics
  • Introduce and train the Training and Implementation team at large
  • Work with corporate Training & Education department to ensure consistent implementation of training content and methods
  • Provide feedback from the field on customer training needs and efficiency and effectiveness of training content and tools
  • Understand the DM value proposition and how significantly it can change a dental/ortho practice workflow
  • Enable the ISP team to effectively manage the training process of newly acquired customers
  • Ensure both clinical support along the complete customer adoption journey and continuous process improvement
  • Build and execute strategic account plans to exceed sales targets, company KPIs and objectives
  • Build, motivate, develop and retain a high performing training and implementation team
  • Partner with customers and KOLs to understand their business objectives and critical issues
  • Attend trade shows, both local and international
  • Manage underperformance effectively
  • Collaborate with other Implementation Managers and Leads to aggregate critical feedback on team performance, market, and competitive trends; facilitating actionable goals and improvements for the Senior Manager of Implementation & Customer Experience to deliver to key stakeholders

Requirements

  • Minimum of 5 years experience in a Practice/Office Manager role
  • Experience and proven success in a training/education/clinical role, either having worked as a Training and Implementation Specialist or industry equivalent
  • Strong leadership skills with the ability to inspire your team and coworkers
  • A background in med-tech, dental or ortho required
  • Native Speaker of the local language
  • Minimum of 7-years’ experience in the orthodontic or similar industry
  • An intimate knowledge of the DentalMind product portfolio and services offered
  • Strong organizational skills
  • IT knowledge with a high appreciation for new technology
  • Ability to influence and challenge customers’ ways of thinking
Benefits
  • Medical, Dental, and Vision Insurance
  • Short-Term & Long-Term Disability
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
  • Basic and Supplemental Life Insurance
  • Accident, Indemnity, and Critical Illness Coverage
  • 401(k) Retirement Plan
  • Paid Time Off (PTO) and Company Holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
trainingimplementationcustomer adoptionprocess improvementstrategic account planningsales targetsKPI managementclinical supportintegration methodsmed-tech knowledge
Soft skills
leadershipteam motivationorganizational skillsinfluencecommunicationcollaborationfeedback aggregationcustomer relationship managementproblem-solvingperformance management