Support Analyst, Products

Dental Speed Graph

Technical Support Analyst providing online assistance for issues with dental prosthesis software and equipment. Focusing on customer experience and supporting internal sales with best product offerings.

Posted 6/22/2026full-timeCuritiba • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide the best possible customer experience by delivering online technical support to clarify questions and resolve issues with equipment and software;
Identify pending support cases and request assistance from the manufacturer to resolve them;
Provide internal technical support to assist sales representatives in offering the best product to customers and to address questions during the purchase process;
Guide customers on how to open a support ticket through the customer portal and record the service history and resolution.

Requirements

What you’ll need

Education: Technical course in dental prosthetics;
Knowledge of digital dentistry software, milling machines, 3D printers, and CAD/CAM systems;
Familiarity with dental prosthesis laboratory workflows.

Benefits

Comp & perks

Health insurance (Unimed)
Dental plan (Bradesco Dental)
Pharmacy discount program
Zenklub: emotional support and sessions with specialists
Life insurance
Gympass (Wellhub)
Workplace exercise sessions
Meal or food allowance (your choice!)
Afternoon snacks/coffee break to recharge
Extended maternity leave (180 days)
Extended paternity leave (20 days)
Continuation of meal/food allowance during the entire leave period
Job stability guaranteed for 3 months upon return from maternity leave
Childcare assistance
Transportation allowance
Air-conditioned rest area
Free on-site parking
HSB Talks: our monthly company happy hour
Birthday day off (a day off during your birthday month)
Baby basket for new mothers and fathers
School kit for employees' school-age children
Christmas gift card
50% discount on CA Clear Aligner aligners
20% discount on purchases at our e-commerce store Utilidades Clínicas
Corporate learning platform
Partnerships with universities and language schools
Supportive work environment and real opportunities for growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital dentistry softwaremilling machines3D printersCAD/CAM systems

Soft Skills

customer experiencetechnical supportproblem resolutioncommunication

Certifications

Technical course in dental prosthetics