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Dental Speed Graph

Support Analyst, Products

Dental Speed Graph

Technical Support Analyst providing online assistance for issues with dental prosthesis software and equipment. Focusing on customer experience and supporting internal sales with best product offerings.

Posted 6/22/2026full-timeCuritiba • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Provide the best possible customer experience by delivering online technical support to clarify questions and resolve issues with equipment and software;
  • Identify pending support cases and request assistance from the manufacturer to resolve them;
  • Provide internal technical support to assist sales representatives in offering the best product to customers and to address questions during the purchase process;
  • Guide customers on how to open a support ticket through the customer portal and record the service history and resolution.

Requirements

What you’ll need
  • Education: Technical course in dental prosthetics;
  • Knowledge of digital dentistry software, milling machines, 3D printers, and CAD/CAM systems;
  • Familiarity with dental prosthesis laboratory workflows.

Benefits

Comp & perks
  • Health insurance (Unimed)
  • Dental plan (Bradesco Dental)
  • Pharmacy discount program
  • Zenklub: emotional support and sessions with specialists
  • Life insurance
  • Gympass (Wellhub)
  • Workplace exercise sessions
  • Meal or food allowance (your choice!)
  • Afternoon snacks/coffee break to recharge
  • Extended maternity leave (180 days)
  • Extended paternity leave (20 days)
  • Continuation of meal/food allowance during the entire leave period
  • Job stability guaranteed for 3 months upon return from maternity leave
  • Childcare assistance
  • Transportation allowance
  • Air-conditioned rest area
  • Free on-site parking
  • HSB Talks: our monthly company happy hour
  • Birthday day off (a day off during your birthday month)
  • Baby basket for new mothers and fathers
  • School kit for employees' school-age children
  • Christmas gift card
  • 50% discount on CA Clear Aligner aligners
  • 20% discount on purchases at our e-commerce store Utilidades Clínicas
  • Corporate learning platform
  • Partnerships with universities and language schools
  • Supportive work environment and real opportunities for growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
digital dentistry softwaremilling machines3D printersCAD/CAM systems
Soft Skills
customer experiencetechnical supportproblem resolutioncommunication
Certifications
Technical course in dental prosthetics