Automotive Operations Manager – Keys

Dent Wizard International

Operations Manager leading geographically dispersed key-service technicians for Dent Wizard, an automotive reconditioning company. Optimizing service delivery, technician development, inventory, budgets, customer relationships, and sales opportunities.

Posted 8/5/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $85,860 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing geographically dispersed teams while optimizing service delivery and ensuring regulatory compliance. Proficient in key duplication and programming processes, with a focus on customer relationship management and operational efficiency.

Highest-signal resume keywords

Leadership ExperienceKey Duplication and ProgrammingConflict ResolutionOrganizational SkillsRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Key DuplicationKey CloningProgramming ProcessesInventory ManagementCost-Control MeasuresService Process OptimizationData InputProject Management

Soft Skills

Customer Service ExcellenceTeam CommunicationMentoring and CoachingNegotiation Skills

Industry Keywords

Service DeliveryOperational IssuesSales PartnershipCustomer SLAsIndustry Trends

About the role

Key responsibilities & impact

Drive a culture of excellence in service delivery and address customer concerns
Lead implementation of division strategic initiatives and participate in R&D projects
Direct inventory processes and identify supply cost-control measures
Optimize service processes and workflows while meeting customer SLAs
Manage personnel, equipment, supplies, budgets, and cost-control measures
Maintain communication within the team, with other departments, and with customers
Establish and enforce quality standards
Support technician development and resolve operational issues
Ensure coverage for vacations and emergency or unplanned assignments
Monitor industry trends, customer preferences, and competitor activities
Lead, mentor, coach, evaluate, train, interview, hire, and onboard key service technicians
Ensure regulatory compliance and coordinate tools, equipment, and fleet support
Partner with Sales on large-scale opportunities and build customer and prospect relationships
Drive results through sales and negotiation
Perform other duties as assigned

Requirements

What you’ll need

5+ years of proven leadership/influence experience in a mobile environment with geographically dispersed employees
Ability to manage, forecast, and coordinate key technician resources to maintain production
Proficient in key duplication, key cloning, and programming processes
Full knowledge of key types and key parts
Ability to manage conflict resolution with customer operations managers
Demonstrated organizational skills and ability to manage multiple projects simultaneously
Up to 70% travel throughout the assigned division may be required
Ability to continuously view and input data into a computer
Ability to lift up to 40 lbs. occasionally
Frequent walking, standing, lifting, bending, and squatting
Must pass a pre-employment drug screening and background check

Benefits

Comp & perks

Paid time off
Medical insurance
Dental insurance
Vision insurance
401k match (50% on the dollar up to 7% of employee contribution)