Automotive Operations Support Manager

Dent Wizard International

Operations Support Manager driving operational excellence and customer onboarding for Dent Wizard's automotive services. Leading cross-functional initiatives and managing operational processes in a remote role.

Posted 5/6/2026full-timeRemote • Arizona, California • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

Drive and own the end-to-end customer onboarding process, ensuring a seamless transition from pre-launch to full operational status.
Plan and lead customer pre-launch due diligence, including site assessments, requirements gathering, and risk identification.
Manage multiple service launches simultaneously, coordinating resources and timelines to meet customer and business objectives.
Lead buildout planning and execution for new locations, leveraging external vendor partners as required.
Identify root causes for technical customer service concerns and implement corrective actions to resolve issues and prevent recurrence.
Develop, implement, and continuously improve critical processes to enhance operational quality, efficiency, and customer satisfaction.
Troubleshoot operational issues and implement Standard Operating Procedures (SOPs) to drive consistency and best practices across sites.
Drive leaders to optimize day-to-day operations, leveraging data and feedback to improve performance.
Ensure we are meeting the Customer Promise cycle time consistently across the district.
Provide technical training and support to technicians and front-line field leaders, ensuring teams are equipped with the skills and knowledge needed for success.
Lead supply chain initiatives for the division, collaborating with procurement and fleet teams to ensure timely and cost-effective delivery of materials and equipment.
Own all site and fleet-related audits, ensuring compliance with company standards and regulatory requirements.

Requirements

What you’ll need

A bachelor’s degree in business, operations management, or a related field is preferred.
5+ years of experience in operations, project management, or a related discipline.
Proven ability to lead cross-functional teams and manage multiple projects simultaneously.
Strong analytical and problem-solving skills, with experience in root cause analysis and process improvement.
Excellent communication and interpersonal skills, with the ability to coach and influence at all levels of the organization.
Prior experience as a field leader (e.g., AOM, FOM) preferred.
Experience in technical training, supply chain management, and fleet operations is highly desirable.
Must live in a market that they support.
Ability to travel as needed to support site launches and operational initiatives.

Benefits

Comp & perks

paid time off
medical
dental
vision
401k match (50% on the dollar up to 7% of employee contribution)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementproject managementroot cause analysisprocess improvementtechnical trainingsupply chain managementfleet operationssite assessmentsrequirements gatheringrisk identification

Soft Skills

analytical skillsproblem-solving skillscommunication skillsinterpersonal skillscoachinginfluencingleadershiporganizational skillsteam managementperformance improvement

Certifications

bachelor’s degree in businessbachelor’s degree in operations management