Professional Services Engineer
DenaliTEK
full-time
Posted on:
Location Type: Hybrid
Location: Anchorage • Alaska • United States
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Tech Stack
About the role
- Plan, design, and implement IT infrastructure projects (servers, networks, cloud, etc.)
- Develop project scopes, timelines, and risk mitigation strategies
- Lead client communication throughout project lifecycle
- Ensure projects are delivered on-time, on-budget, and to standard
- Act as Tier III escalation for other technical staff
- Own and manage backup solutions (deployment, monitoring, restores, DR testing)
- Own RMM, patching, and endpoint protection platforms
- Build and refine SOPs and technical standards
- Improve project repeatability and profitability
- Collaborate with internal teams to streamline delivery
- Maintain accurate documentation, time tracking, and system records
Requirements
- 3+ years of experience working with servers, networking, and IT infrastructure
- 3+ years supporting Microsoft-based environments
- Experience delivering IT projects end-to-end
- Strong documentation and communication skills
- Proven ability to manage multiple priorities and deadlines
- Familiarity of RMM tools and patch management
- Managed Services experience
Benefits
- **100% company-paid** medical, dental, and vision insurance
- **401(k) with company contribution**
- **4 weeks of PTO** annually, plus 7 paid holidays
- **Reimbursements** for mileage, parking, internet, and cell phone
- A no-drama, no-politics environment that values performance and integrity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT infrastructureserversnetworkscloudproject managementbackup solutionsRMMpatch managementendpoint protectiondocumentation
Soft Skills
client communicationrisk mitigationtime managementorganizational skillscollaborationproblem-solvingattention to detailleadershipadaptabilityprioritization