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About the role
Key responsibilities & impact- Act as the primary point of contact for customers, patients, and field representatives, delivering professional and efficient support.
- Promote and sell Oticon Medical products and services as appropriate.
- Support Marketing initiatives to ensure successful transactions.
- Process orders, invoices, returns, repairs, and warranties for Oticon Medical products with a high level of accuracy.
- Act as first-line technical support and stay informed about new products by reviewing updated literature and training materials.
- Maintain accurate customer, patient, warranty, and pricing records.
- Notify customers of all back orders, as needed.
- Handle loss and damage claims efficiently and in a timely manner and manage returns to maintain inventory integrity.
- Collect customer feedback and communicate to relevant field staff.
- Provide accurate quotes to customers and patients upon request, in cooperation with and based on directions given by the National Sales Manager.
- Manage Partner Dispenser Contracts and invoices in close collaboration with National Sales Manager.
- Manage billing issues in collaboration with Sales, Commercial Manager, and Finance team.
- May perform miscellaneous tasks/projects as directed by manager.
Requirements
What you’ll need- Minimum High School Diploma required
- Fluency, both spoken and written, in at least two of the following languages is required: Dutch, German, Danish, Swedish, Norwegian. English is required additionally as the internal company language.
- Proficiency in Windows operating systems and familiarity with Microsoft Outlook, Internet browsers, Word, and Excel required.
- Experience with CRM systems is a plus.
- Available to work scheduled hours of 09:00 AM – 05:00 PM, with flexibility to support additional business needs as required.
- Based in Sweden, Gothenburg or Germany, Hamburg
Benefits
Comp & perks- Flexible working conditions
- Work-life balance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order processinginvoice managementtechnical supportcustomer feedback collectionbilling issue managementcontract managementwarranty processingreturns managementsales supportproduct knowledge
Soft Skills
communicationcustomer servicecollaborationproblem-solvingattention to detailflexibilityorganizational skillsprofessionalismefficiencyinterpersonal skills
Certifications
High School Diploma