Demant

Salesforce Support Specialist

Demant

full-time

Posted on:

Location Type: Office

Location: Kuala Lumpur • Malaysia

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Tech Stack

CloudServiceNow

About the role

  • 1st & 2nd level support for CRM (Salesforce) related questions & issues for end users primarily in the Asia Pacific (APAC) Region & globally when needed and time allows
  • End user onboarding & training in CRM (Salesforce) process’ & workflows
  • Super user training & demonstration of new CRM (Salesforce) functionality & process
  • Issue resolution via Demant’s ticket system ServiceNow
  • Registration & enrichment of end user reported bugs & new feature functionality requests in the solution teams DevOps
  • Coordination, collaboration & support internally with the rest of the solution team
  • Participation in feature & bug tests before release to end users

Requirements

  • Documented experience with customer service and support
  • Documented experience with Salesforce platforms (e.g., Sales Cloud, Service Cloud, Marketing Cloud)
  • General understanding of customer-facing IT systems, integrations, and enterprise application landscapes
  • Good problem-solving and analytical skills
  • Willingness to learn and stay up to date on a constantly evolving IT landscape
  • Strong stakeholder management skills
  • Calm and structured when interacting with both end users and team members
  • Strong understanding & ability to convert business needs into technical requirements and vice versa
Benefits
  • A job in a growing, international company with good career opportunities
  • State of the art technology and work in an exciting industry
  • Good work life balance with flexible working conditions
  • A culture of teamwork, based on knowledge sharing, professional respect, kindness
  • Training, conferences, and the opportunity for self-development
  • Opportunity to travel for work globally
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceSales CloudService CloudMarketing Cloudissue resolutioncustomer serviceproblem-solvinganalytical skillstechnical requirementsfeature testing
Soft Skills
stakeholder managementcalmnessstructured communicationcollaborationwillingness to learntrainingsupportend user onboardingdemonstrationcoordination