Client Service Administrator
Demant
full-time
Posted on:
Location Type: Office
Location: Kitchener • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as the first point of contact for clients, delivering top-notch customer care
- Greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth
- Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups
- Keep our clinic looking its best! Organize and tidy the client waiting areas and ensure supplies are stocked and ready
- Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly
- Handle basic hearing aid maintenance, help with events, and support local promotions
- Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory
- Engage with the community through presentations and marketing initiatives
Requirements
- At least 2 years of customer service experience
- Strong organizational skills and ability to manage multiple priorities
- Experience in Microsoft excel
Benefits
- Competitive compensation package
- Generous paid time off including 10 days vacation and 10 wellness days
- RRSP Matching
- Healthcare and Dental for yourself and dependents
- Access to ongoing training and development
- Corporate discounts through perkopolis and discounted rates to GoodLife Fitness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceappointment schedulingpayment processinginsurance claims managementinventory managementbasic hearing aid maintenanceevent supportmarketing initiatives
Soft skills
organizational skillscommunicationprofessionalismwarmthmultitaskingclient engagement