Demant

Client Service Administrator

Demant

full-time

Posted on:

Location Type: Office

Location: Fredericton • 🇨🇦 Canada

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Job Level

JuniorMid-Level

About the role

  • You are the first point of contact for our clients and must provide them with the best customer service in the industry:
  • Greeting clients
  • Answering the telephone
  • Answering client queries
  • You will manage our client appointments and schedule the clinician’s appointments:
  • Maintaining clinician’s schedules
  • Triaging all appointments
  • Changing appointments to accommodate client and clinic needs
  • Using telephone pathway to book initial client appointments
  • Contacting existing clients to schedule appropriate appointments.
  • Following protocols associated with the companies Telephone Performance Analysis, including, and not limited to training, coaching, and evaluating.
  • You are responsible for the general maintenance of our clinics so that they are a first-class hearing healthcare centre:
  • Daily cleaning and tidying as needed.
  • Tidying and organizing Assistive Listening Device (ALD) displays and client waiting area.
  • Maintaining and ordering office and clinic supplies.
  • You will provide administrative support for the clinicians in their respective clinic(s) as well as act as an office administrator for the Hearing Healthcare Centre (HHC):
  • Opening and closing the HHC
  • Registering all new clients
  • Maintaining all paper files including creating, organizing, filing, and destroying
  • Shipping and receiving
  • Tracking all orders through administration system and shipping log
  • Preparing orders for fittings
  • Assisting with local events as needed
  • Understanding and applying all promotions
  • Understanding and selling all ALDs
  • Providing basic hearing aid maintenance including cleaning/checks and tubing changes
  • You will be responsible for processing all sales and tracking all outstanding balances and receivables and third party insurance payments which includes each of the following:
  • Assisting with client estimates
  • Counting and reporting opening and closing cash float
  • Processing all payments; cash, cheque, post-dated cheques, credit card and debit card
  • Completing daily bank deposit slip completing physical deposit
  • Completing daily sales reconciliation on time and accurately
  • Completing monthly inventory and accounting controls
  • Understanding Debits and Credits
  • Having working to expert knowledge of all third-party insurance programs
  • Completing and submitting all third-party insurance forms
  • Following up on all outstanding third-party claims

Requirements

  • Post-secondary education in an applicable field
  • At least 2 years’ customer service experience
  • Organized, detail-oriented, and comfortable working with multiple priorities
Benefits
  • Competitive compensation package
  • Generous PTO policy including vacation & Wellness days
  • Excellent benefits package
  • GoodLife Corporate Membership

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceappointment schedulingadministrative supportsales processinginventory managementthird-party insurance processinghearing aid maintenancecash handlingdata entryfile management
Soft skills
organizeddetail-orientedmultitaskingcommunicationclient relationsproblem-solvingtime managementteam collaborationtrainingcoaching
Certifications
post-secondary education