Client Service Administrator
Demant
full-time
Posted on:
Location Type: Office
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as the first point of contact for clients, delivering top-notch customer care
- Greet clients, manage inbound phone calls and emails and answer customer inquiries
- Manage and adjust clinician schedules, booking appointments, and coordinating follow-ups
- Organize and tidy the client waiting areas and ensure supplies are stocked
- Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly
- Process payments, track insurance claims, and maintain inventory
- Engage with the community through presentations and marketing initiatives
Requirements
- At least 2 years of customer service experience
- Strong organizational skills and ability to manage multiple priorities
- Experience in Microsoft excel
Benefits
- Generous paid time off including 10 days vacation and 10 wellness days
- RRSP Matching
- Healthcare and Dental for yourself and dependents
- Access to ongoing training and development
- Corporate discounts through perkopolis and discounted rates to GoodLife Fitness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceschedulingappointment bookinginventory managementpayment processinginsurance claims trackingfile managementstock orderingMicrosoft Excel
Soft skills
organizational skillsmultitaskingcommunicationcustomer carecommunity engagement