Product Support Manager
Demant
full-time
Posted on:
Location Type: Office
Location: Middelfart • 🇩🇰 Denmark
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead the InMarket Product Support team and ensure alignment across functions and legal manufacturers.
- Promote a culture of engagement, execution, and excellence in your organization and support the same across Diagnostics.
- Serve as process owner for Diagnostics Change Control process within the scope of in-market product support.
- Prioritize and oversee all ongoing design changes classified as “medium” under our Change Control process.
- Ensure regulatory compliance with ISO 13485, MDR, FDA, and applicable laws when implementing design changes.
- Maintain a centralized Diagnostics overview of all CAPAs and design changes, including responsibilities, stages, and target dates.
- Define and manage communication flows between InMarket Product Support, legal manufacturers, and Diagnostics Sales and Service companies.
- Collaborate with R&D, Quality & Regulatory, Supply Chain, Product Managers and Production to ensure timely and effective resolution of issues.
- Request and coordinate additional R&D resources when needed, based on technical complexity, business criticality, and patient risk.
- Oversee continuous improvement in processes, documentation, and team capabilities.
- Ensure focus and prioritization of CAPA investigations.
Requirements
- Hold a master’s degree in engineering or related field.
- Have leadership experience in medical device development, quality assurance, or product lifecycle management.
- Build on a solid understanding of regulatory frameworks (ISO 13485, MDR, FDA).
- Demonstrate proficient project management and prioritization skills.
- Utilize continuous improvement tools and methods.
- Have experience with CAPA processes and change-control systems.
- Having a data-driven mindset.
- Are fluent in English written and verbal.
Benefits
- We value diversity, equity, and inclusion (DE&I) and we are committed to creating an inclusive working environment.
- We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education.
- Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementCAPA processeschange-control systemscontinuous improvement toolsregulatory compliancedesign changesdata-driven mindsetquality assurancemedical device developmentproduct lifecycle management
Soft skills
leadershipcommunicationcollaborationprioritizationengagementexecutionexcellenceproblem-solvingorganizational skillsteam capabilities
Certifications
master's degree in engineering