DemandFactor

Client Success Representative – Agency Team

DemandFactor

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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About the role

  • Act as the primary contact for B2B agencies, addressing their needs and ensuring a seamless experience.
  • Foster strong, long-term relationships that contribute to agency retention and satisfaction.
  • Provide ongoing support to agencies to maximize their success with our services.
  • Conduct outreach efforts to establish connections with potential B2B agencies and generate new opportunities.
  • Expand our network by identifying and securing partnerships with new agencies.
  • Develop strategies to drive growth within existing agency relationships.
  • Assist in planning and executing events such as in-person meetings, webinars, and networking sessions for agency clients.
  • Work closely with internal teams to ensure events are well-organized and align with business goals.
  • Conduct research to identify industry trends and potential partners, contributing to targeted outreach strategies.
  • Collaborate with agencies to explore new opportunities and expand service offerings within existing accounts.
  • Provide follow-up communications to ensure agency satisfaction and uncover additional partnership opportunities.
  • Assist senior team members in daily activities, supporting overall business objectives.

Requirements

  • Ability to manage multiple agency accounts and projects simultaneously.
  • Experience in client success, sales development, or a related field.
  • Strong interpersonal and communication skills to establish and maintain relationships.
  • Proficiency in CRM software and other client management tools.
  • Excellent organizational skills and attention to detail.
  • A proactive, self-motivated approach to problem-solving.
  • Experience in event planning is a plus.
  • Ability to collaborate effectively across teams.
  • Customer-focused mindset with strong analytical skills.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client successsales developmentevent planningproject managementanalytical skills
Soft Skills
interpersonal skillscommunication skillsorganizational skillsattention to detailproactive problem-solvingself-motivatedcollaborationcustomer-focused mindset