Demandbase

Senior Technical Account Manager

Demandbase

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $132,000 - $198,000 per year

Job Level

Senior

About the role

  • Own the technical success of a portfolio of customers, serving as the primary technical point of contact
  • Execute customer-specific technical plans to support onboarding, integrations, and ongoing product adoption
  • Identify and address technical risks, usage gaps, and integration issues, escalating complex problems when needed
  • Lead resolution of customer technical issues by coordinating with Support, Engineering, Product, and Customer Success
  • Partner with Customer Success Managers to remove technical blockers and improve customer outcomes
  • Provide guidance on CRM, marketing automation, and Salesforce-based integrations using established best practices
  • Communicate technical concepts, recommendations, and status updates clearly to customer stakeholders
  • Contribute customer feedback and recurring technical themes to internal teams

Requirements

  • 5-7 years of experience in enterprise B2B SaaS in a technical, customer-facing role
  • Working knowledge of CRM platforms, Marketing automation systems and Salesforce automation and lead management concepts
  • Ability to manage multiple customer environments independently and prioritize effectively
  • Strong problem-solving skills with experience troubleshooting integrations and data flows
  • Clear written and verbal communication skills with both technical and non-technical stakeholders
  • Bachelor’s degree in Computer Science, Engineering, or a related technical field preferred
Benefits
  • options for up to 100% paid Medical and Vision premiums for employees
  • flexible PTO policy
  • paid holidays
  • access to mental health and wellness resources
  • 401(k) with pre-tax, after tax, and roth options
  • short-term/long-term disability
  • life insurance
  • other great benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM platformsMarketing automation systemsSalesforce automationLead managementTroubleshooting integrationsData flows
Soft Skills
Problem-solvingClear communicationPrioritizationCustomer engagement
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Engineering