Demandbase

Technical Account Manager I

Demandbase

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $78,000 - $116,000 per year

About the role

  • Support the technical success of a portfolio of customers under the guidance of senior TAMs or CSMs.
  • Assist with customer onboarding, integrations, and configuration activities following established best practices.
  • Help identify technical issues, adoption gaps, and data quality problems, escalating appropriately and tracking through resolution.
  • Partner with Customer Success Managers to address technical questions and remove blockers to customer adoption.
  • Participate in troubleshooting and resolution of customer-reported technical issues in collaboration with Support and Engineering.
  • Document customer environments, technical decisions, and recurring issues to improve internal knowledge and continuity.
  • Communicate technical concepts clearly to customers, with support from more senior team members as needed.
  • Build product and domain expertise in CRM, marketing automation, and Demandbase integrations.

Requirements

  • 2–4 years of experience in a technical, customer-facing role such as Technical Support, Implementation Consultant, Solutions Engineer, or similar
  • Foundational knowledge of one or more of the following CRM platforms (Salesforce, HubSpot, Microsoft Dynamics, etc.) and Marketing automation systems (Marketo, Pardot, HubSpot, Eloqua, etc.)
  • Basic understanding of SaaS concepts, integrations, and data flows
  • Strong problem-solving skills with the ability to follow documented processes and best practices
  • Clear written and verbal communication skills and a willingness to learn how to engage customers effectively
  • Bachelor’s degree in Computer Science, Engineering, or a related technical field preferred.
Benefits
  • options for up to 100% paid Medical and Vision premiums for employees
  • flexible PTO policy
  • paid holidays
  • access to mental health and wellness resources
  • 401(k) with pre-tax, after tax, and roth options
  • short-term/long-term disability
  • life insurance
  • other great benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM platformsSalesforceHubSpotMicrosoft DynamicsMarketing automation systemsMarketoPardotEloquaSaaS conceptsdata flows
Soft Skills
problem-solvingclear communicationwritten communicationverbal communicationcustomer engagementwillingness to learn
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringBachelor’s degree in a related technical field