Demandbase

Customer Success Manager

Demandbase

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $98,000 - $146,000 per year

About the role

  • Own the customer relationship across the full lifecycle, serving as the primary point of contact and trusted advisor to senior marketing stakeholders
  • Drive adoption and value realization of the Demandbase platform, measured through usage, customer outcomes, and goal attainment
  • Partner with customers to deliver proactive ABM best practices, strategies, and use cases, addressing critical success issues and executive priorities
  • Identify and support expansion opportunities within the customer base in partnership with new business teams
  • Lead customer onboarding, project manage ongoing initiatives, and ensure timely resolution of issues through cross-functional coordination
  • Advocate for customers internally while maintaining deep expertise in Demandbase products, industry trends, and the competitive landscape
  • Develop customer success stories, case studies, and references that demonstrate measurable impact

Requirements

  • 3-5 years of experience in strategic account management, customer success, or similar roles supporting SaaS customers
  • Demonstrated success driving expansion through upsell and cross-sell motions, in partnership with sales teams
  • Strong experience coordinating cross-functional teams and leading complex, multi-stakeholder initiatives
  • Deep familiarity with Sales and Marketing technology ecosystems, including CRM, marketing automation, sales engagement, intent, predictive analytics, and revenue management tools
  • Proven ability to lead technical or process-driven implementations, identify gaps in customer workflows, and deliver measurable business impact and ROI
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic account managementcustomer successSaaSupsellcross-sellproject managementtechnical implementationsprocess-driven implementationspredictive analyticsrevenue management
Soft Skills
customer relationship managementtrusted advisorcross-functional coordinationleadershipcommunicationproblem-solvingstakeholder managementproactive strategy developmentcustomer advocacymeasurable impact delivery