Deluxe

Product Analyst

• Provide technical customer service to external customers for Deluxe software
• Utilize internal processes and tools to log, track, update and complete work items initiated by customers
• Monitor support ticketing system for incoming support issues
• Take tickets from the application group queue within the defined SLA guidelines
• Document customer interactions, actions taken, current status and next steps throughout the support ticket lifecycle
• Achieve a satisfactory evaluation across multiple metrics

Technical Product Analyst I

Growth Marketing

• Identify, develop and implement growth strategies aligned with the company’s objectives, sector trends, and the evolving needs of financial institution clients
• Conduct thorough market analysis to identify new opportunities, disruptive technologies, regulatory changes, and competitive threats within the financial services ecosystem
• Cultivate and maintain trusted relationships with C-level executives and key decision makers at partner organizations.
• Serve as a strategic advisor to understand their business objectives and craft tailored solutions
• Collaborate with sales teams to develop go-to-market strategies that leverage analytic insights, product strengths, and unique value propositions
• Define key performance indicators (KPIs) to monitor growth initiatives, measure results, provide actionable insights, and adjust strategies as necessary

Strategic Growth Advisor

Product Manager

• Owns and manages one or more products or features
• Define the product vision and strategy
• Develop a strategic plan that aligns with the company’s objectives
• Prioritize product features and create detailed product plans
• Oversee the entire product lifecycle from ideation to release
• Act as a liaison between users and internal teams
• Conduct ongoing market research

Associate Product Manager

Customer Support

• Handles inbound customer service calls
• Provides timely, effective, and professional responses to customer inquiries
• Maintains and modifies customer records using various databases
• Resolves product or service problems for optimal customer experience

Customer Service Representative

• Providing technical customer service to external and internal customers for Deluxe software.
• Utilizing internal processes and tools to log, track, update and complete work items initiated by customers.
• Working independently using comprehensive product knowledge and acting as a go-to resource for peers.
• Taking tickets from the application group queue focusing on complex client software issues.
• Handling cases for software hot fix updates for in-house clients.
• Engaging in client escalations as a case resource.
• Follows Escalation procedures to ensure progress communication includes peers and management.
• Using sound judgment to plan, prioritize and schedule efforts for escalated case work.
• Documenting customer interactions, actions taken, current status and next steps throughout the support ticket lifecycle.

Technical Product Analyst I

Strategic Growth Advisor

Associate Product Manager

Customer Service Representative

Technical Product Analyst II