Manager – Technical Services Delivery

Deluxe

Manager overseeing Deluxe’s customer software implementation delivery teams. Driving staffing, technical escalations, productivity, revenue, and client satisfaction.

Posted 8/19/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $104,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing high-performing teams and software implementations, with a focus on client satisfaction and effective project delivery. Possesses a solid foundation in project management principles and the ability to navigate complex, ambiguous situations while maintaining productivity and quality standards.

Highest-signal resume keywords

Project ManagementTeam LeadershipCustomer ServiceAnalytical SkillsSoftware Implementation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementSoftware ImplementationPerformance ManagementStaff ForecastingTrainingConsultationTroubleshootingTask SupportRevenue ManagementUtilization Management

Soft Skills

Interpersonal SkillsDetail OrientationCritical ThinkingOrganizationMultitasking

Industry Keywords

BankingPayments ReceivablesLockbox ProcessingClient SatisfactionPre-Sales Activities

About the role

Key responsibilities & impact

Oversee a team responsible for consultation, implementation, and escalation of new and existing customer software implementations
Manage hiring, staff forecasting, performance management, skills development, training, and mentoring
Serve as an escalation point for project and client satisfaction issues
Maintain acceptable chargeable and productive utilization levels
Drive revenue and client satisfaction through successful and efficient delivery
Project hiring and staffing needs based on anticipated demand and forecasts
Manage and prioritize the team’s workload to minimize stress and attrition
Consult on pre-sales opportunities and activities
Liaise with Product and Development
Provide technical understanding, project troubleshooting, and task support as needed

Requirements

What you’ll need

Bachelors in Project Management, Business, IT Management, or related field and 5 years experience, or HS/GED and 9 years experience in business
5 years’ experience leading high performing teams or projects in the banking, payments receivables, lockbox processing or software implementation space
Must be 18 years of age or older
3 years of management experience
Exceptional analytical, customer service, detail orientation, and administrative skills
Ability to navigate and manage ambiguous situations, changing, competing, and conflicting priorities, and multitask effectively
Independent critical thinking and ability to recognize issues, gather data, and raise awareness for decisions
Ability to provide feedback or proposed solutions clearly, thoughtfully, and concisely
Excellent organization, follow-through, and interpersonal skills
Ability to work independently and take direction from multiple leaders under minimal supervision
Ability to handle pressure and deadlines
Ability to consistently meet quality and productivity expectations

Benefits

Comp & perks

Competitive benefits starting on day one
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
Commission or an annual performance incentive plan