OSA Support Technician

Deluxe

Technical Support Technician ensuring cinema systems run smoothly and supporting clients with technical issues. Collaborating with teams to maintain content delivery and system functionality.

Posted 5/19/2026full-timeWilmington • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Provide technical support for clients and theater exhibitor partners
Monitor site systems and perform technical troubleshooting
Develop understanding and use of site hardware and server and screen player software components
Contribute to knowledgebase and troubleshooting processes, training, and maintain documentation
Manage end-to-end incident resolution and repair transactions
Perform outbound calls as needed to sample, track and document advertising campaigns
Utilize ticketing system for incident tracking
Utilize network management systems for content and playlist delivery
Work overtime hours as needed and maintain professionalism when working with customers.

Requirements

What you’ll need

Minimum of a high school diploma or equivalent
Experience in technical support or equivalent training preferred
Computer hardware, software and networking knowledge preferred
Familiarity with Windows and Linux operating systems
Experience using Microsoft Office Suite (Outlook, Word, Excel) required
Reputable verbal communication and written documentation skills with attention to detail
Adhere to confidentiality of sensitive and proprietary company and client information
Strong customer service and interpersonal skills with the ability to delight the customer.

Benefits

Comp & perks

medical, dental & vision coverage
vacation & sick leave
401(k)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttroubleshootinghardware knowledgesoftware knowledgenetworking knowledgeWindows operating systemLinux operating systemMicrosoft Office Suiteincident resolutiondocumentation

Soft Skills

verbal communicationwritten communicationattention to detailcustomer serviceinterpersonal skillsprofessionalism