Perform collection activities related to major and complex accounts
Perform analysis related to collection activities under supervisor direction
Review credit held orders and recommend credit extensions
Perform collection efforts on major and complex accounts, working with internal teams and customers to resolve short payments, disputes, billing issues
Escalate to supervisor any issues contributing to collection delays
Follow credit process and procedures to make appropriate credit decisions to release orders on hold
Conduct customer reviews of new and existing customers to recommend credit lines
Keep the supervisor informed of deteriorating credit
Perform aging analyses and work with supervisor on establishing monthly/quarterly goals pertaining to DSO, Cash Collections and Account Reviews
Assist with projects including gathering data/information, data analysis, and interaction with people at all levels in the organization
Requirements
HS/GED
3 years experience in account resolution and credit extension
Knowledge of ERP system
Proficient with Microsoft tools (Excel, Word and Outlook)
Knowledge of financial statements and credit reports
Knowledge of business process and impacts
Must be 18 years of age or older
Strong verbal and written communication skills (preferred)
Strong business acumen (preferred)
Ability to learn multiple systems and business process variations (preferred)
Benefits
Healthcare (Medical, Dental, Vision)
Paid Time Off
Volunteer Time Off
Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
Total rewards benefits package designed to support the physical, financial, and emotional health of our employees
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account resolutioncredit extensiondata analysisaging analysisfinancial statementscredit reportsbusiness process knowledge