Senior Credit and Collections Representative
Deluxe
full-time
Posted on:
Location Type: Office
Location: Minneapolis • Minnesota • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
ERP
About the role
- Perform collection activities related to major and complex accounts
- Perform analysis related to collection activities under supervisor direction
- Review credit held orders and recommend credit extensions
- Perform collection efforts on major and complex accounts, working with internal teams and customers to resolve short payments, disputes, billing issues
- Escalate to supervisor any issues contributing to collection delays
- Follow credit process and procedures to make appropriate credit decisions to release orders on hold
- Conduct customer reviews of new and existing customers to recommend credit lines
- Keep the supervisor informed of deteriorating credit
- Perform aging analyses and work with supervisor on establishing monthly/quarterly goals pertaining to DSO, Cash Collections and Account Reviews
- Assist with projects including gathering data/information, data analysis, and interaction with people at all levels in the organization
Requirements
- HS/GED
- 3 years experience in account resolution and credit extension
- Knowledge of ERP system
- Proficient with Microsoft tools (Excel, Word and Outlook)
- Knowledge of financial statements and credit reports
- Knowledge of business process and impacts
- Must be 18 years of age or older
- Strong verbal and written communication skills (preferred)
- Strong business acumen (preferred)
- Ability to learn multiple systems and business process variations (preferred)
Benefits
- Healthcare (Medical, Dental, Vision)
- Paid Time Off
- Volunteer Time Off
- Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement
- Total rewards benefits package designed to support the physical, financial, and emotional health of our employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account resolutioncredit extensiondata analysisaging analysisfinancial statementscredit reportsbusiness process knowledge
Soft skills
verbal communicationwritten communicationbusiness acumenproblem-solvinginterpersonal skills
Certifications
HS/GED