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Deluxe

Technical Product Analyst I

Deluxe

Technical Product Analyst I providing technical customer service for Deluxe software. Handling support tickets and monitoring ticketing system for customer inquiries and resolution.

Posted 5/1/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $19 - $21 per hourWebsite

Tech Stack

Tools & technologies
DNSSQLTCP/IP

About the role

Key responsibilities & impact
  • Provide technical customer service to external customers for Deluxe software
  • Utilize internal processes and tools to log, track, update and complete work items initiated by customers
  • Monitor support ticketing system for incoming support issues
  • Take tickets from the application group queue within the defined SLA guidelines
  • Document customer interactions, actions taken, current status and next steps throughout the support ticket lifecycle
  • Achieve a satisfactory evaluation across multiple metrics

Requirements

What you’ll need
  • 1+ year of Help Desk and/or customer service experience
  • Must be 18 years of age or older
  • 1+ year of scripting experience to include SQL, Progress, Powershell, etc.
  • 1+ year of Basic PC Troubleshooting and/or Repair Document Creation
  • 1+ year of Microsoft Office suite
  • Bachelors or Associates degree in IT or related field (Preferred)
  • Background in programming Windows OS (Preferred)
  • 1+ year of Workstation OS - 10, 7 (Preferred)
  • 1+ year of Server OS Networking (Preferred)
  • 1+ year of TCP/IP/DNS (Preferred)
  • Antivirus experience (Preferred)

Benefits

Comp & perks
  • Medical, Dental, Vision benefits start day ONE!
  • Paid time off
  • 401K
  • Paid maternity/paternity leave
  • Tuition reimbursement
  • Pet bereavement
  • Short-Term and Long-Term Disability
  • Infertility Treatment, Adoption and Surrogacy Assistance
  • Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
scriptingSQLProgressPowershellPC troubleshootingdocument creationMicrosoft OfficeWindows OSWorkstation OSServer OS Networking
Soft Skills
technical customer servicecommunicationdocumentationproblem-solvingtime managementcustomer interactionevaluation metrics