Technical Product Analyst II

Deluxe

Technical Product Analyst providing technical customer service to clients and internal teams. Handling escalations and complex software issues with comprehensive product knowledge.

Posted 4/14/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

DNSSQLTCP/IP

About the role

Key responsibilities & impact

Providing technical customer service to external and internal customers for Deluxe software.
Utilizing internal processes and tools to log, track, update and complete work items initiated by customers.
Working independently using comprehensive product knowledge and acting as a go-to resource for peers.
Taking tickets from the application group queue focusing on complex client software issues.
Handling cases for software hot fix updates for in-house clients.
Engaging in client escalations as a case resource.
Follows Escalation procedures to ensure progress communication includes peers and management.
Using sound judgment to plan, prioritize and schedule efforts for escalated case work.
Documenting customer interactions, actions taken, current status and next steps throughout the support ticket lifecycle.

Requirements

What you’ll need

2+ year of Help Desk and/or customer service experience
2+ year of scripting experience to include SQL, Progress, Powershell, etc.
2+ year of Basic PC Troubleshooting and/or Repair Document Creation
2+ year of Microsoft Office suite
A background in programming Windows OS
2+ year of Workstation OS- 10,7
2+ year of Server OS Networking
2+ year of TCP/IP/DNS Antivirus
2+ year of experience with any of the following Antivirus products
Managed Antivirus
CrowdStrike
Carbon Black

Benefits

Comp & perks

Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

scriptingSQLProgressPowershellPC troubleshootingrepair document creationMicrosoft OfficeWindows OS programmingWorkstation OSServer OS networking

Soft Skills

technical customer serviceindependent workproduct knowledgecase resourceescalation procedurescommunicationplanningprioritizationschedulingdocumentation