Deluxe

Dealer Sales & Service Consultant II

Deluxe

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $19 - $29 per hour

About the role

  • Provides quality phone sales and customer service to Dealers in standard and custom product and service offerings
  • Responsible for handling all elements of contact with the dealer, including order processing, product complaints, inquiries, composition, printing, and billing disputes
  • Must be knowledgeable of all the complexities associated with the unique setup up and program design related to channel’s customer type
  • Answers all Dealer calls
  • Uses strong up/cross-selling and influencing skills to achieve or exceed revenue targets and customer satisfaction goals
  • Prepares order and quotes using standard pricing
  • Enters orders using Deluxe systems
  • Verifies specific customer information (i.e. spelling of name, correct address, phone, account number, size of order)

Requirements

  • HS/GED with 2 years prior experience in Call Center or Sales/Customer Service environment
  • Knowledge of order management system, access and navigating dealer websites
  • Previous sales and service experience with proven ability to achieve set objectives
  • Knowledge of customer products, custom PIMS options and order flow to support communication of custom capabilities
  • Strong administrative skills
  • Strong written and verbal communication skills
  • Strong decision making and problem-solving skills.
Benefits
  • Healthcare (Medical, Dental, Vision)
  • Paid Time Off, Volunteer Time Off, and Holidays
  • Employer-Matched Retirement Plan
  • Employee Stock Purchase Plan
  • Short-Term and Long-Term Disability
  • Infertility Treatment, Adoption and Surrogacy Assistance
  • Tuition Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order processingproduct complaints handlinginquiries managementbilling dispute resolutionorder management systemcustom PIMS options knowledge
Soft Skills
up-sellingcross-sellinginfluencing skillscustomer satisfactionadministrative skillswritten communicationverbal communicationdecision makingproblem-solving
Certifications
HS/GED