Deluxe

Client Manager

Deluxe

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $84,000 - $125,000 per year

Job Level

Junior

About the role

  • Service a high volume of Deluxe’s existing payments clients to protect market share and grow revenue generated
  • Provide timely follow up to client requests and manage relationship
  • Help to navigate the client to the appropriate resources within Deluxe to fulfill request, including self-service options when available
  • Manage, plan, and execute in a virtual model
  • Responsible to manage a client territory of hundred(s) of accounts across Deluxe’s payment solutions
  • Protect Market Share - Effectively manage client renewal cycle identified for proactive renewal process
  • Focus is to save and renew potential at-risk relationships
  • Lead sales initiatives for add-ons to current payment services utilized by client, and when appropriate cross sell additional payment services
  • Effectively and accurately identify potential program concerns or issues
  • Guide client to internal support teams to resolve issues to attain the highest level of client satisfaction
  • Provide awareness and education to self-service resources available for client’s program management
  • Provide feedback on market trends, competitive threats, and opportunities to improve program efficiencies across the territory segment
  • Maintain client records in CRM system

Requirements

  • Bachelor’s degree and 1 year of related experience, or HS/GED and 5 years of related experience
  • Experience working in direct sales in a Business to Business (B2B) environment in payments industry
  • Proven success retaining existing business and growing wallet share with many accounts
  • Proven history of exceeding annual quota and driving revenue growth for the company
  • Experience in time management, prioritization, territory, and account management selling into small to mid-size accounts
  • Demonstrated success building key relationships within the C-Suite and departmental leadership teams
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret instructions furnished in written, oral, diagram, or schedule form.
  • Excellent communication and presentation skills
  • Must be 18 years of age or older
Benefits
  • 401K
  • PTO
  • Medical
  • Dental
  • Flexible time off
  • Volunteer time off
  • Paid maternity/paternity leave
  • Tuition reimbursement
  • Pet bereavement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementsales initiativesclient retentionrevenue growthterritory managementB2B salesprogram managementtime managementprioritization
Soft Skills
relationship buildingcommunication skillspresentation skillsproblem solvingclient satisfaction
Certifications
Bachelor's degreeHS/GED