Deluxe

Senior Solutions Engineer – Merchant Services

Deluxe

full-time

Posted on:

Location Type: Hybrid

Location: Fort Worth • Texas • 🇺🇸 United States

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Job Level

Senior

About the role

  • Own complex pre-sales engagements for ISV and enterprise prospects, translating business needs into scalable solutions on our payments APIs/SDKs.
  • Lead discovery, design architectures, deliver outcome-driven demos/POCs, de-risk integrations, and partner with AEs, Product, and Implementation to accelerate time-to-value and win rates.
  • Lead technical discovery and map use cases to platform capabilities; translate requirements into technical solution guides; include success criteria, risk and proposed implementation plan.
  • Configure and deliver technical demos/POCs to showcase capabilities such as hosted payment vs embedded form set-ups to influence multi-stakeholder decisions with Sales Reps.
  • Maintain and continuously improve Deluxe's demo flows, technical solution guides, diagrams, Postman/SDK packs, objection handling, and reusable demo flows.
  • Collaborate cross-functionally to integrate solution insights into product feedback loops, roadmap inputs, API enhancements and documentation needs.
  • Coach/peer-mentor Solutions Consultants; model best practices in discovery, storytelling, and documentation.
  • Serve as technical lead on RFPs and enterprise evaluations.

Requirements

  • Bachelor's degree and 3 years of relevant experience or HS/GED and 7 years of relevant experience
  • Fluency in API integrations (JSON), HTML, CSS
  • Proven enterprise demo/POC ownership, value selling and executive communication.
  • Payments domain expertise: Understands end-to-end payment flows and the ecosystem of gateways, acquirers, token vaults, and ISV partners.
  • Experience with implementation/support; contributions to onboarding or continuous learning programs.
  • 4–6 years in Solutions/Sales Engineering or Technical Consulting
  • Customer-centric & consultative: Adept at identifying client pain points and aligning technical solutions with business outcomes.
  • Cross-functional collaboration: Comfortable working with Sales, Product, Implementation, and Compliance teams.
  • Clear communicator: Able to translate technical concepts for non-technical stakeholders and present complex architectures simply.
Benefits
  • Flexible time off
  • Volunteer time off
  • Paid maternity/paternity leave
  • Tuition reimbursement
  • Pet bereavement
  • Healthcare (Medical, Dental, Vision)
  • Paid Time Off, Volunteer Time Off, and Holidays
  • Employer-Matched Retirement Plan
  • Employee Stock Purchase Plan
  • Short-Term and Long-Term Disability
  • Infertility Treatment, Adoption and Surrogacy Assistance
  • Tuition Reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
API integrationsJSONHTMLCSSdemo ownershipPOC deliverytechnical solution guidespayments APIsintegration planningrisk assessment
Soft skills
customer-centricconsultativecross-functional collaborationclear communicationstorytellingcoachingpeer mentoringproblem-solvingexecutive communicationvalue selling