Deltia

Customer Success Manager

• Own NRR, gross retention, and customer health across your account portfolio
• Lead onboarding, ongoing engagement, and executive business reviews for complex manufacturing enterprises
• Facilitate cross-functional alignment between customer technical and operations teams and our internal stakeholders
• Proactively monitor solution performance, identify expansion opportunities, and advise on best practices
• Manage escalations end-to-end, maintaining high customer satisfaction
• Build CS infrastructure in parallel: playbooks, health scoring, processes, tooling
• Represent the customer perspective in internal product and strategy discussions
• Hire and develop the CS team as the function scales

Customer Success Manager – AI Enterprise