Field Service Operations Manager

Delta Star, Inc.

Field Service Operations Manager overseeing operational functions and enhancing efficiency at Delta Star. Leading teams, ensuring safety, and addressing customer needs across multiple locations.

Posted 7/28/2026full-timeRemote • North Carolina, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in overseeing Field Service Operations, focusing on operational efficiency, staff development, and customer satisfaction. Proficient in electrical substation maintenance and testing, with a strong emphasis on medium-voltage power transformers and safety standards.

Highest-signal resume keywords

Field Service Operations ManagementStaff DevelopmentElectrical Substation MaintenancePerformance Metrics ReviewCustomer Satisfaction Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Functions OversightProcess ImprovementPerformance Metrics AnalysisElectrical Substation TestingAsset ManagementLife-Extension Practices

Soft Skills

LeadershipCollaborationProblem-SolvingCommunication

Industry Keywords

Medium-Voltage Power TransformersSafety StandardsWorkflow ImprovementCost Reduction

About the role

Key responsibilities & impact

Oversee all operational functions within the Field Service Operations team
Lead and develop staff
Strengthen processes
Partner closely with sales teams
Implement strategies that elevate performance and customer satisfaction
Manage technicians across multiple locations
Review performance metrics
Address operational challenges
Collaborate with sales teams to validate project feasibility
Serve as the escalation point for urgent customer needs
Identify opportunities to improve workflows, reduce costs, and boost quality

Requirements

What you’ll need

Bachelor’s degree in Business, Finance, Engineering, or a related field
Five years of relevant experience required; 7+ years preferred
Strong background in electrical substation maintenance with an emphasis on medium‑voltage power transformers
Understanding of electrical substation testing, safety standards, asset management, and life‑extension practices.

Benefits

Comp & perks

medical, dental, vision, life, and disability coverage
retirement offerings vary by location but include employer contributions to retirement plans
Employee Stock Ownership Plan (ESOP)
corporate bonus plan
paid time off
sick pay
floating holidays
access to programs such as flexible spending accounts or similar consumer benefits
education assistance